FAQ

For custom SIIM pieces, please allow 2–3 weeks for production, after which your item will ship from Kingston, Jamaica. Delivery times vary based on your location and chosen courier. We’ll email updates along the way.

At this time SIIM products are only available through our website.

Yes — most eligible items can be returned or exchanged within 30 days of receipt. Items must be unworn, unwashed, in original condition, and with tags attached. Custom-made pieces, sale items, or used products are typically not returnable. See our Returns & Refunds Policy for full details.

Please note: We do not accept returns if you ordered the wrong size or just changed your mind.

SIIM custom pieces are designed to be body-skimming—not tight, not oversized. Our sizes are based on standard US size measurements, but we offer virtual fit support if needed.

No. SIIM.WORLD is re-introducing the SIIM fashion line after a long hiatus. 20 years ago when SIIM launched, the clothing was conceptualized as a flexible wardrobe for tropical living allowing seamless transitions from day into night. Versatile and timeless clothing that was ready for the beach, the road, the party – wherever your day might take you. For the rest of the world this translated into “Resort Wear”. It was called Tropical Couture. In 2025, SIIM.WORLD will bring those timeless styles back (yes, the Butterflies too – for all our loyal customers who are still wearing them 20 years later). But for right now, we want to start a global conversation with our Tees.

No. Sale items and custom or made-to-order pieces are final sale and cannot be refunded or exchanged. If you're unsure whether your order qualifies, reach out to us before placing it.

Our website and online store are hosted in the USA. All Designs are done in Jamaica, by Jamaicans.

We're so sorry! If your order arrives damaged or has a manufacturing issue, we’ll happily replace it or refund you. Please email info@siim.world within 30 days of purchase with a clear photo of the issue so we can make it right.

SIIM is the brainchild of Michelle Simone (SiiM) Clarke, a Jamaican Architect and Designer and the SIIM line was originally created in 2001. Today however, SIIM is a collaborative enterprise featuring the ideas and talents of a diverse group of Jamaicans. SIIM aims to showcase another side of Jamaica and Jamaicans, hopefully dismantling some of the negative global stereotypes of what it means to be a Jamaican.

Please don’t return your order to the manufacturer.

All returns must be sent to:

9576 Brook Isles Ave,

Delray Beach,

FL 33446, USA

You're responsible for return shipping and must use a carrier that provides tracked, signed delivery.

We’ll refund the pre-tax item price, but not the original shipping or sales tax.

SIIM.WORLD offers "free shipping," but if you return an item and are approved for a refund, we will deduct the cost of outbound shipping (even if it was included in the purchase price) from your refund amount.

Yes! Free standard shipping for all Print-On-Demand orders within the continental USA. Custom pieces, international orders, and courier-forwarded shipments have separate shipping costs.

You must be 18 years or older to place an order on our website. By shopping with us, you confirm you're of legal age and agree to our Terms of Service.

While we do our best to keep all items available, some products may sell out or be discontinued without notice. If we need to cancel an order due to availability, pricing errors, or suspected fraud, we’ll notify you as soon as possible and issue a full refund if applicable.

At this time, SIIM.WORLD offers standard shipping only.

This is the most economical shipping option with the lowest environmental impact… so it’s not the fastest. Estimated delivery times are based on your location and the location of the fulfillment hub your product will be shipped from. You will see the estimated delivery time at checkout.

If your item was marked as a gift and shipped directly to you, we’ll offer store credit instead of a refund. That credit is valid for 12 months from the issue date.

This does not apply if the item was a custom order piece.

Not yet! We only ship to the continental USA. But hey, Jamaican customers can use local couriers like ShipMe, SmartPost, or MailPac to get a U.S. address for deliveries.

All prices are in USD and do not include taxes or shipping (unless stated). You’ll see the final total at checkout. We accept credit cards, debit cards, and other approved payment methods.

To be eligible for a refund, you’ll need to provide:

• Proof of purchase — this can be your order confirmation email, receipt, or packing slip.

• Photo evidence (if the item is defective or damaged) — clearly show the issue so we can assess it.

• The item must also be unused, in its original condition, and in the original packaging.

Without these, we won’t be able to process your refund request. If you’re unsure, feel free to email us at info@siim.world and we’ll walk you through it.

Print-On-Demand items ship in 2–5 business days. Custom SIIM pieces take 2–3 weeks to make, then ship from Kingston, Jamaica. Delivery times depend on your location and courier.

Please reach out to us at info@siim.world with any concerns. Whether it's a login issue, order problem, or delivery question, we’re happy to help and will respond as soon as possible.

To the extent that this can be achieved while still delivering consumer products across the globe, yes.

Our Print Providers use responsibly sourced & sustainable products and materials.

All products are produced in accordance with international and national product safety regulations.

Our Print Providers strive to use responsibly sourced materials. Printed paper products and canvases are made from paper and wood from sustainably managed forests with a sustainable forest management system in place.

Our suppliers offer high-quality products that we hope will be enjoyed and used over and over again for a long period of time.

But, we need your help with this. Follow the care guides on the products, use environmentally friendly detergents and love your Tees to death (until they fashionably disintegrate).

We collect only what we need to process your order. Read our Privacy Policy to learn more or opt out.

For our May 1 launch, we are introducing a line of T-shirts and accessories that feature designs and photography by Jamaican artists, but all of these products are made in different countries.

SIIM partners with print on demand suppliers located in over 30 countries to fulfill our orders. This technology driven, sustainable approach focuses on attaining global sales with local production (production near the origin of the order). In this way, our suppliers minimize waste, emissions, and delivery times. This benefits both customers and the environment. And, with improved product consistency and quality worldwide, our partners help us to reduce waste and carbon emissions.

As for the 2025 Resort line… we will see…

Unfortunately, no. We do not support delivery to P.O. Boxes or Parcel Lockers at this time. Please provide a physical address using Latin characters (A–Z) and include apartment or suite numbers if applicable.

We collect basic personal information like your name, email, shipping and billing addresses, and payment details when you place an order or sign up for our newsletter. We also collect technical and usage info (like your IP address, device type, and what pages you visit) to help us improve the site experience.

You'll get a confirmation email with a tracking number once your item ships. Multiple items may arrive in separate shipments, each with its own tracking number.

If your order is lost or damaged, email us at info@siim.world within 14 days of the expected delivery date. We'll work with the carrier to resolve it and either replace the item or issue a refund.

We use your information to:

• Process orders and provide customer support

• Personalize your experience and show you relevant content

• Send emails or promotions (only if you’ve opted in)

• Help detect fraud or unauthorized activity

• Improve our services based on how visitors use the site

We aim to ship promptly, but delays can happen due to weather, customs, or carrier issues. Once your package is with the shipping provider, risk of loss transfers to you, so please make sure your address is accurate and complete.

Yes—but only with trusted third-party partners who help us run our business (like payment processors and shipping providers). We never sell your data, and our partners are required to keep your information safe and secure.

Cookies are small files stored on your device to help us remember your preferences, track site activity, and improve functionality. You can disable cookies in your browser settings, but some parts of the site may not work as expected if you do.

Absolutely. You can access, update, or request deletion of your information at any time. You can also unsubscribe from marketing emails by clicking the “unsubscribe” link in any message we send.

We take your privacy seriously and use reasonable security measures to protect your data. However, no system is 100% hack-proof, so we always recommend using strong passwords and protecting your login info.

All pieces are designed in Kingston, Jamaica and made in small batches by trusted partners.