Effective Date: May 1, 2024 | Last Updated: February 5, 2026

Thank you for shopping with SIIM.WORLD!

We're thrilled you've chosen our vibsey Jamaican designed products and want to get them to you safely and efficiently. This policy outlines everything you need to know about shipping your order.

SHIPPING AT SIIM.WORLD — HERE'S WHAT TO KNOW:

FREE standard shipping in the continental USA (2–5 business days)
SIIMSIMMA Scotch Bonnet Pepper Spread is shipped by weight in the continental USA (5-7 business day)
Custom pieces ship from Jamaica after 2–3 weeks of production
Only shipping to the USA right now—but Jamaicans can use ShipMe, SmartPost, or MailPac
No P.O. Boxes or Parcel Lockers
Track your order with shipping updates by email
Questions? Email us at info@siim.world

Order Processing

Print-on-Demand Products
Most print-on-demand items are processed within 24 hours and sent for printing. Printing takes about 1–2 days, and once ready, your item is shipped from the fulfillment hub nearest to you.
We work with local print partners around the world to reduce waste, shorten delivery times, and lower our environmental impact.

Delivery Time (USA): Please allow 2–5 business days for your order to be packed and shipped.

Disclaimer: We are not affiliated with or responsible for third-party shipping services (e.g. Printify). Tracking availability may vary depending on the fulfiller.

Custom-Made SIIM Pieces
Each custom SIIM garment is made to order in Jamaica and reflects our commitment to craftsmanship and intentional design.
Please allow 2–3 weeks for production before shipping.

Once ready:

You'll receive a shipping confirmation email with tracking (when available)
Items ship from Kingston, Jamaica
Shipping timelines vary based on your location and courier

Note: Shipping costs for custom items are calculated separately and are not included in the product price. Free shipping does not apply to custom orders.

Where We Ship

Shipping Within the USA
We currently ship only to the continental United States. Standard shipping is FREE for all print-on-demand orders in this region.

Shipping to Jamaica
Our checkout system doesn’t currently support direct shipping to Jamaica due to tracking limitations.

But good news — Jamaican customers can still shop using local courier services like:

ShipMe
SmartPost
MailPac

How it works:

Sign up with one of the services above
Use your U.S. courier address at checkout
Your courier will bring your order to Jamaica

Note: SIIM is not affiliated with these couriers and can't guarantee delivery or offer tracking beyond the U.S.

Shipping Options & Rates

Standard Shipping (USA): Free (2–5 business days)
Express Shipping: Not available at this time
Custom Orders: Shipped via FedEx, UPS, or similar (rates vary)
We reserve the right to choose the most suitable shipping method.

Tracking Your Order
You’ll receive a tracking number for each shipment. Multiple items may arrive in separate packages. For security, we may require a signature for high-value deliveries.

Shipping Address Guidelines

No PO Boxes or Parcel Lockers
Address must use Latin characters (A–Z only)
Include apartment or suite number if applicable
Double-check for accuracy — SIIM doesn’t verify addresses, and incorrect info can lead to failed delivery

Duties & Customs Fees
If your courier ships outside the U.S., you are responsible for any customs fees or import duties. These are not included in your order total.

Lost or Damaged Orders
If your item hasn’t arrived or arrived damaged, contact us at info@siim.world within 14 days of your last expected delivery date. We’ll work to resolve the issue or offer a replacement.

Returns & Refunds
We do not offer refunds for wrong size, color, or buyer’s remorse.
If your item is damaged or there’s a manufacturing error, contact us within 30 days with a clear photo and we’ll send a replacement or refund. Read more about our Returns and Refunds Policies.

Note: For printed garments, small variations (within 0.5”) in design placement are not considered defects.

Still have questions?
We’re here to help. Reach out to info@siim.world and we’ll get back to you quickly.

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Thanks for joining the SIIM community! We are going to go places together. Bless up YOURself!

Thanks for joining the SIIM community! We are going to go places together.
Bless up YOURself!